• Capacity Building Tools: Raising Awareness
• Diversity and Community Partnership
• Language Access Tools
• Access and Diversity Guidelines
• Examples of Access and Diversity Plans
• Additional Information

"Community can be defined in several different ways. It can refer to the people
who live within a geographic boundary. It can refer to those who are served by
a certain agency or program. It can also refer to a group of people who have
similar beliefs, a similar culture, or shared identity and experiences."

— U.S. Administration on Aging, Achieving Cultural Competence: A
Guidebook of Services to Older Americans and Their Families, 2001
Capacity Building Tools: Raising Awareness

• Achieving Cultural Competence: A Guidebook for Providers of Services
  to Older Americans and Their Families (Administration on Aging, 2001) www.aoa.gov/prof/adddiv/cultural/CC-guidebook.pdf PPT Version > www.aoa.gov/prof/adddiv/cultural/CC-guide-slides.ppt
• Common Ground: Ethnic Relations Moderator's Guide (Southern Institute
  for Education and Research, Tulane University, 1995) www.southerninstitute.info/cross_cultural_communications/
  common_ground.html
• Curriculum Module on Aging & Ethnicity (A.E. Scharlach, et al, University
  of California, Berkeley, n.d.) http://socrates.berkeley.edu/~aging/
  ModuleMinority1.html
• Diversity Advancement Toolkit (National Association of Area Agencies
  on Aging) www.n4a.org/dat_toc.cfm
• Enhancing Cross-Cultural Communication by Telling Patients' Stories
  (The Commonwealth Fund - includes video clips) www.cmwf.org/tools/tools_show.htm?doc_id=232255
• The New Americans: Immigration Myths & Realities Quiz (Independent
  Lens/PBS) www.pbs.org/independentlens/newamericans/quiz.html
• Olmstead and Community: A Three Course Self Study Series on
  Community Integration for Persons with Disabilities (Independent Living
  Research Utilization, 2005) www.ilru.org/html/publications/olmstead/
  IL_NET/Self-Study_1.htm
• Race - The Power of an Illusion (California Newsreel/PBS) www.pbs.org/
  race/000_General/000_00-Home.htm
• Ready? Set. Grow! A Starter's Guide for Becoming Culturally Competent
  (Chicago Jobs Council, Cultural Competency and Employment
  Initiative, n.d.) www.cjc.net/publications/5_Capacity_Building_PDFs/ ReadySetGrow_StarterGuide_CultComp.pdf
• Toward a More Perfect Union in an Age of Diversity: Working on
  Common Cross-cultural Communication Challenges (A More Perfect
  Union, 1997) www.wwcd.org/action/ampu/crosscult.html
• UNESCO Declaration of Principles on Tolerance (United Nations
  Educational, Scientific and Cultural Organization, 1995) www.unesco.org/tolerance/declaeng.htm#article1
• Who Are We? The Many Faces of America (A More Perfect Union, 1997) www.wwcd.org/action/ampu/session1.html

Diversity and Community Partnership

• Building the New American Community: A Collaborative Project on
  Integration (Migration Policy Institute and National Conference of State
  Legislatures, 2004) www.ncsl.org/programs/immig/BNACReport1204.htm
• Beyond Tokenism: Partnering with Diverse Abilities on Consumer
  Advisor Boards Best Practice Guide (University of New Mexico, Center
  for Development and Disability, 2004) http://wind.uwyo.edu/
  resourceguide/resources/searchentry.asp?prodID=350
• Involving People with Disabilities as Members of Advisory Groups
  (University of Montana Rural Institute, Research and Training Center on
  Disability in Rural Communities, 2004) http://mtdh.ruralinstitute.umt.edu/
  Publications/Advisory.htm
• Legal Services Corporation Diversity Initiatives and Projects (LSC
  Resource Library, n.d.) www.lri.lsc.gov/sitepages/diversity/
  div_initiatives.htm
• Models That Work: Promoting Rural Health Quality Through Health
  Disparities Collaboratives (National Rural Health Association)
  www.nrharural.org/quality/models.html
• Working with Diverse Cultures (Ohio State University Extension Fact
  Sheet, n.d.) http://ohioline.osu.edu/bc-fact/0014.html

Language Access Tools

• Centers for Medicare & Medicaid Services (CMS) Multilanguage
  Publications www.ssa.gov/multilanguage/CMS/index.htm
• Culture CluesTM (University of Washington Medical Center) http://depts.washington.edu/pfes/cultureclues.html
• Eldercare Locator National Resource Center www.n4a.org/elresources/
  resource_list.cfm
• Eldercare Locator Chinese Brochure www.n4a.org/elresources/
  product_detail.cfm?elpid=29
• Eldercare Locator Spanish Brochure www.n4a.org/elresources/
  product_detail.cfm?elpid=3
• Multicultural Poster: "The Eldercare Locator Speaks Your Language" www.n4a.org/elresources/product_detail.cfm?elpid=20
• Winter Warmth & Safety Tips in Spanish www.n4a.org/elresources/
  product_detail.cfm?elpid=28
• Health Information Translations (Ohio State University Medical Center,
  et al) www.healthinfotranslations.com/index.php
• I Need a Language Interpreter Cards (Minnesota Department of Human
  Services) http://edocs.dhs.state.mn.us/lfserver/Legacy/MS-1857-ENG
• Interpreter Services Language Access Poster (Massachusetts Legal
  Services Diversity Coalition) www.diversitycoalition.org/language_access
• Links to Federal Resources in Other Languages (Federal Citizen
  Information Center) www.pueblo.gsa.gov/multilanguage/multilang.htm
• National Institute on Aging Spanish Language Materials www.niapublications.org/shopdisplayproducts.asp?id=8&cat=Spanish
  %20Language%20Materials
• Social Security Multilanguage Gateway www.ssa.gov/multilanguage/
• Social Security Free Interpreter Service www.ssa.gov/multilanguage/
  langlist1.htm
• Social Security "If You Need an Interpreter" Poster www.ssa.gov/
  multilanguage/langlist1.htm
• Tips for Teaching ESL to the Elderly (Coalition of Limited-English
  Speaking Elderly, 2000) www.clese.org/

Access and Diversity Guidelines

• Communicating With and About People with Disabilities (U.S.
  Department of Labor, Office of Disability Employment Policy, 2002) www.dol.gov/odep/pubs/fact/comucate.htm
• Cultural Diversity at the End of Life: Issues and Guidelines for Family
  Physicians (American Academy of Family Physicians, 2005)
  www.aafp.org/afp/20050201/515.html
• Developing and Maintaining a Successful Legal Referral Hotline for
  Immigrant Communities: A How To Handbook (Asian Pacific American
  Legal Resource Center, 2003) www.lri.lsc.gov/abstracts/abstract.asp?
  level1=Diversity&level2=LEP&AbstractID=030030
• Electronic and Information Technology Accessibility Standards (United
  States Access Board, 2000) www.access-board.gov/sec508/
  standards.htm
• Guidelines for Culturally Competent Organizations (Minnesota
  Department of Human Services) www.dhs.state.mn.us/main/groups/
  agencywide/documents/pub/ DHS_id_016415.hcsp
• How to Incorporate Diversity into Your Organization (Association
  Forum of Chicagoland) www.associationforum.org/resources/
  diversity-topics.asp
• Information for Community Based Organizations and Individuals on
  Language Access to Federally Assisted Programs and Activities
  www.lep.gov/community.html
• Information and Guidance for Federal Agencies on Language Access
  to Federal Programs and Activities www.lep.gov/govt.html
• Information and Guidance for Recipients of Federal Funds on Language
  Access to Federally Assisted Programs and Activities www.lep.gov/
  recip.html
• Making Web Sites More Accessible for Users Who Are Older and/or
  Have a Disability (ADRC Resource Center Technical Assistance
  Exchange) www.adrc-tae.org/tiki-index.php?page=
  TAEIssueBriefs#streamliningWA
• Meaningful Access for People Who Are Limited English Proficient
  (Federal Interagency Working Group on Limited English Proficiency)
  www.lep.gov/
• Multilingual Web Site Design www.collectionscanada.ca/multicultural/
  r25-303-e.html#a
• National Standards on Culturally and Linguistically Appropriate Services
  (U.S. Office of Minority Health) www.omhrc.gov/templates/browse.asp
  x?lvl=1&lvlID=3
• Opening Our Doors to Language-Minority Clients (Community Legal
  Services of Philadelphia Language Access Project, 2003) www.lri.lsc.gov/abstracts/abstract.asp?level1=Diversity&level2=
  LEP&abstractid=030099&ImageId=2
• Recommended Policies and Guidelines for Federal Public Websites
  www.lep.gov/whatsnew.html
• Strategy Brief: Ombudsman Program Responses to Diversity (National
  Association of State Units on Aging/National Long Term Care
  Ombudsman Resource Center, 2005)
• Working with Community Interpreters www.diversitycoalition.org/
  language_access

Examples of Access and Diversity Plans

• California Department of Social Services' Deaf Access Program www.dss.cahwnet.gov/cdssweb/DeafAccess_196.htm
• Legal Services Corporation Action Agenda for Diversity www.lri.lsc.gov/abstracts/abstract.asp?level1=Diversity&level2=
  Plans&abstractid=030018&ImageId=2
• Massachusetts Legal Services Diversity Action Plan www.lri.lsc.gov/abstracts/abstract.asp?level1=Diversity&level2=
  Plans&abstractid=030050&ImageId=2
• Minnesota Department of Human Services - Information and Resources
  for Working with Persons with Limited English Proficiency www.dhs.state.mn.us/main/groups/agencywide/documents/ pub/
  DHS_id_000073.hcsp
• New York Legal Services Statewide Diversity Coalition: Ten Action Steps
  You Can Take to Diversify Your Legal Services Community www.lri.lsc.gov/abstracts/abstract.asp?level1=Diversity&level2=
  Plans&abstractid=020051&ImageId=2
• Social Security's Plan for Providing Access to Benefits and Services for
  Persons with Limited English Proficiency www.ssa.gov/multilanguage/
  LEPPlan2.htm

Additional Information

• Ensuring Safety: Informed Consent for Patients with Limited Health
  Literacy (The Commonwealth Fund) www.cmwf.org/tools/
  tools_show.htm?doc_id=358222
• National Association for Diversity Management www.nadm.org
• National Coalition Building Institute www.ncbi.org/aboutncbi/
• Patients' Attitudes Toward Health Care Providers Collecting Information
  About Their Race and Ethnicity (Commonwealth Fund, 2006) www.cmwf.org/publications/publications_show.htm?doc_id=
  333638&#doc333638
• Perceptions of Elderly Affect Care They Receive (American Psychiatric
  Association, 2005) http://pn.psychiatryonline.org/cgi/content/full/40/22/30