• Capacity Building Tools: Raising Awareness
• Diversity and Community Partnership
• Language Access Tools
• Access and Diversity Guidelines
• Examples of Access and Diversity Plans
• Additional Information

"Community can be defined in several different ways. It can refer to the people
who live within a geographic boundary. It can refer to those who are served by
a certain agency or program. It can also refer to a group of people who have
similar beliefs, a similar culture, or shared identity and experiences."

— U.S. Administration on Aging, Achieving Cultural Competence: A
Guidebook of Services to Older Americans and Their Families, 2001
Capacity Building Tools: Raising Awareness

• Common Ground: Ethnic Relations Moderator's Guide (Southern Institute
  for Education and Research, Tulane University, 1995)
• Curriculum Module on Aging & Ethnicity (A.E. Scharlach, et al, University
  of California, Berkeley, 2002)
• Enhancing Cross-Cultural Communication by Telling Patients' Stories
  (The Commonwealth Fund - includes video clips)
• The New Americans: Immigration Myths & Realities Quiz (Independent
  Lens/PBS)
• Olmstead and Community: A Three Course Self Study Series on
  Community Integration for Persons with Disabilities (Independent Living
  Research Utilization, 2005)
• Race - The Power of an Illusion (California Newsreel/PBS)
• Ready? Set. Grow! A Starter's Guide for Becoming Culturally Competent
  (Chicago Jobs Council, Cultural Competency and Employment
  Initiative, n.d.)
• Toward a More Perfect Union in an Age of Diversity: Working on
  Common Cross-cultural Communication Challenges (A More Perfect
  Union, 1997)
• UNESCO Declaration of Principles on Tolerance (United Nations
  Educational, Scientific and Cultural Organization, 1995)
• Who Are We? The Many Faces of America (A More Perfect Union, 1997)

Diversity and Community Partnership

• Building the New American Community: A Collaborative Project on
  Integration (Migration Policy Institute and National Conference of State
  Legislatures, 2004)
• Beyond Tokenism: Partnering with Diverse Abilities on Consumer
  Advisor Boards Best Practice Guide (University of New Mexico, Center
  for Development and Disability, 2004)
• Involving People with Disabilities as Members of Advisory Groups
  (University of Montana Rural Institute, Research and Training Center on
  Disability in Rural Communities, 2004)
• Legal Services Corporation Diversity Initiatives and Projects (LSC
  Resource Library, n.d.)
  
• Working with Diverse Cultures (Ohio State University Extension Fact
  Sheet, n.d.)

Language Access Tools

• Centers for Medicare & Medicaid Services (CMS) Multilanguage
  Publications
• Culture Clues (University of Washington Medical Center)
• Eldercare Locator National Resource Center
• Health Information Translations (Ohio State University Medical Center,
  et al)
• Interpreter Services Language Access Poster (Massachusetts Legal
  Services Diversity Coalition)
• I Speak Cards (California Department of Social Services)
• Links to Federal Resources in Other Languages (Federal Citizen
  Information Center)
• National Institute on Aging Spanish Language Materials
• Social Security Multilanguage Gateway
• Social Security Free Interpreter Service
• Social Security "If You Need an Interpreter" Poster
• Bright Ideas--ESL for Elders (Coalition of Limited-English Speaking Elderly, n.d.)

Access and Diversity Guidelines

• Communicating With and About People with Disabilities (U.S.
  Department of Labor, Office of Disability Employment Policy, 2002)
• Cultural Diversity at the End of Life: Issues and Guidelines for Family
  Physicians (American Academy of Family Physicians, 2005)
  
• Developing and Maintaining a Successful Legal Referral Hotline for
  Immigrant Communities: A How To Handbook (Asian Pacific American
  Legal Resource Center, 2003)
• Electronic and Information Technology Accessibility Standards (United
  States Department of Justice, 2001)
• Guidelines for Culturally Competent Organizations (Minnesota
  Department of Human Services)
• How to Incorporate Diversity into Your Organization (Association
  Forum of Chicagoland)
• Interpretation and Translation (Limited English Proficiency)
  
• Information and Guidance for Federal Agencies on Language Access
  to Federal Programs and Activities (Limited English Proficiency)
• Information and Guidance for Recipients of Federal Funds on Language
  Access to Federally Assisted Programs and Activities (U.S. Department of Justice)
• Making Web Sites More Accessible for Users Who Are Older and/or
  Have a Disability (ADRC Resource Center Technical Assistance
  Exchange)
• Meaningful Access for People Who Are Limited English Proficient
  (Federal Interagency Working Group on Limited English Proficiency)
  
• Multilingual Web Site Design
• National Standards on Culturally and Linguistically Appropriate Services
  (U.S. Office of Minority Health)
• Opening Our Doors to Language-Minority Clients (Community Legal
  Services of Philadelphia Language Access Project, 2003)
• Recommended Policies and Guidelines for Federal Public Websites
  
• Strategy Brief: Ombudsman Program Responses to Diversity (National
  Association of State Units on Aging/National Long Term Care
  Ombudsman Resource Center, 2005)

Examples of Access and Diversity Plans

• California Department of Social Services' Deaf Access Program
• Legal Services Corporation Action Agenda for Diversity
• Massachusetts Legal Services Diversity Action Plan
• Minnesota Department of Human Services - Information and Resources
  for Working with Persons with Limited English Proficiency
• New York Legal Services Statewide Diversity Coalition: Ten Action Steps
  You Can Take to Diversify Your Legal Services Community
• Social Security's Plan for Providing Access to Benefits and Services for
  Persons with Limited English Proficiency

Additional Information

• Ensuring Safety: Informed Consent for Patients with Limited Health
  Literacy (The Commonwealth Fund)
• National Coalition Building Institute
• Patients' Attitudes Toward Health Care Providers Collecting Information
  About Their Race and Ethnicity (Commonwealth Fund, 2006)
• Perceptions of Elderly Affect Care They Receive (American Psychiatric
  Association, 2005)
• Providing Language Interpretation Services in Health Care Settings: Examples from the Field (National Health Law Program, May 2002)