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The Eldercare Locator is a national toll-free referral number funded by the U.S. Administration on Aging (AoA) to assist older people and their families find community services for seniors anywhere in the country.
Administered by the National Association of Area Agencies on Aging in cooperation with the National Association of State Units on Aging, the Eldercare Locator connects callers to the best state and community sources of information and assistance to address the issues, needs, or concerns of older persons and their caregivers.
The Eldercare Locator receives about 10,000 calls a month. Financial and legal issues are among the most frequently requested topics — with callers seeking services that range from help paying for prescription drugs and managing finances to energy assistance and food stamps. Home care assistance is identified as the top requested service.
Eldercare Locator Information Specialists take calls Monday to Friday, 9 a.m. to 8 p.m. Eastern Standard Time. All calls are confidential. Recorded voice messaging is available 24 hours a day.
Eldercare Locator on the Web: www.eldercare.gov
Through the easy-to-use Eldercare Locator Web portal, older people and their families can search any time of day to find the nearest senior information and assistance service. Search the locator by state and zip code and also find links to other Web resources for seniors.
| To speak with an Information Specialist |
Call 1 (800) 677-1116 Monday thru Friday 9 a.m. to 8 p.m. Eastern Standard Time. You will reach an Information Specialist who will assist you. Free. Confidential. |
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After-hours calls |
After working hours and on weekends, a message recorder is available for callers to leave a name and telephone number. Calls will be returned promptly the next business day. |
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For TDD/TTY service |
Dial the Federal Relay Service at 1 (202) 855-1234. (To reach a live operator directly, dial 1-202-855-1000.) Note: This is not a toll-free call. Instruct the relay operator to ask the Information Specialist to return the relay call. |
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Calls from outside the United States |
Dial your country’s IDD (International Direct Dialing) prefix + 1 (301) 419-3900. This service is contracted with Spherix (formerly Biospherics). When the operator answers, ask to speak with Ms. Dalgewicz. Note: This is not a toll-free call. |
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