The three-digit 2-1-1 dialing code was designated by the Federal Communications Commission in July 2000 to simplify consumer access to human services available in community based organizations and government agencies. In many communities across the nation, 2-1-1 routes calls to the aging network information and referral system, where detailed intake, assessment, options counseling, advocacy and other supports are provided for older adults, persons with disabilities and caregivers.

2-1-1 and Aging & Disability Resource Centers: Challenges and Opportunities (PowerPoint 252kb). On September 9, 2004 the National Aging I&R Support Center conducted a webinar for the 24 states funded by the Administration on Aging and the Centers for Medicare and Medicaid Services to design and implement Aging & Disability Resource Centers. The session examined options and explored issues related to the development of working relationships between ADRCs and 2-1-1 call centers.

Emerging Models for Financing 2-1-1 Systems. A national web-enhanced teleconference, the session examined creative strategies being used in six different states to help finance the development of 2-1-1 access systems. View and download a copy of the PowerPoint presentation.

2-1-1 and the Aging Network: A Teleconference Presentation and Peer Exchange. This report includes slide presentations on options for aging network involvement in 2-1-1 planning and an update on 2-1-1 models and activities nationally. The report also includes summary of teleconference discussion.

March 2000
Aging Network Involvement in 2-1-1: A Teleconference Presentation and Peer Exchange. This report summarizes statewide 2-1-1 approaches in Alabama, Connecticut, and Nebraska. Included are highlights of 2-1-1 activities across the country.