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Technical Assistance has been a hallmark of the National Aging I&R Support Center. Through consultation, on-line study guides, site visits, studies and reports, the Center has been in the forefront of supporting the aging network with shaping comprehensive information and referral systems.
 DTV Transition Issue Brief June 2008
Advancing Diversity
Managing High Call Volume
The Evolution of Information and Referral and Aging and Disability Resource Centers
Aging I&R/A: 2006 State Survey
Aging I&R/A: Tips for Communication
Disaster Preparedness:
A Guide to Consumer Materials for Older Americans and Persons with Disabilities
Online Study Guide: America's Diversity
Aging I&R/A Inclusion/Exclusion Policy Guide
Bibliography of Information and Referral Software
AIRS Standards: Assessment and Implementation Guide….
VoIP Primer. Voice Over Internet Protocol - Why the Net May Replace Ma Bell: A Guide for State Aging Service Systems.
The Support Center has released a document designed to assist state aging service systems understand recent advances in telephone communication technology. Internet Voice, also known as Voice over Internet Protocol (VoIP) or IP telephony, allows people to make telephone calls anywhere in the world using a high speed Internet connected computer as a phone.
The market for VoIP is growing rapidly. Between 2004 and 2008, the percentage of corporate telephone lines using VoIP is projected to increase from 4 percent to 44 percent. The National Association of State Telecommunications and Technology Professionals reports that over half of the states already are implementing the technology, mostly as a pilot or "proof of concept." Within the next two to three years, if not before, there is a good chance all aging service systems will be either considering, or utilizing, VoIP. This is a basic primer on VoIP - a starting point to understanding the new technology. |
